Shipping & Returns

Carrier:
We use USPS as our primary carrier to help ensure quality fast shipping, but sometimes even with the best carriers, packages can arrive slowly. Please contact us before you place your order if your package needs to arrive more quickly.

Timing:
Shipping times during peak season are usually 3-4 business days - you do not count weekends. That means an order placed on the 1st will likely arrive before the 10th.

Multiple Packages:
We often ship in multiple packages to serve you more quickly. So if you get some of your items, most often, the others are shortly behind.

Disclaimer:
Even with our best efforts, we cannot guarantee when your merchandise will arrive, or that it will arrive quickly. Also, sometimes items are out of stock. Sometimes merchandise is out of stock, and when we go to re-stock, we find that the manufacturer has discontinued the merchandise. When that happens, we will try to promptly email you so that you have options such as purchasing an alternate item, canceling the order and receiving refund, or canceling the order and receiving in-store credit.

Communication:
We stay busy and work hard, but we want to get back to you as soon as possible. We usually communicate by email to you. So wen you communicate with us, please provide us with your email address, your order number, and a phone number where we can always reach you.

Shipping Costs:
Shipping costs are generated based on rates and can be seen during the check out process.

Return Policy
If you receive a damaged shipment, you must report it to us within 7 business days of your receipt of the shipment. We will file a damage claim with the carrier and send you instructions via email on what to do with the damaged item. Once the damage is confirmed by the carrier or claim honored, we will ship a relacement or refund your payment. If you receive a defective item, you must report it to us within 7 business days of your receipt of the shipment. We will send you instructions via email regarding returns and arrange for reshipment, even exchange, or store credit. A return must be authorized in advance. Do not refuse a shipment unless we authorize it in advance. If you receive an order but decide not to keep it within 7 business days of your receipt and there is nothing wrong with the shipment, you may return it to us but you must pay for the return shipping plus the original shipping charge plus a 20% restocking fee.

We inspect every product before shipping, so if the item arrives damaged, please contact us immediately - Do not refuse shipments.

Returns:
If your merchandise does not work, or has a problem, please contact us immediately, and provide your email address, your name, your order number, and your phone number. You must contact us within 7 business days of the order getting to you or your address. We will need to communicate with you in order to determine the best course of action. Returns that are accepted will be eligible for even exchange, or store credit.

Refunds:
If you paid by credit or debit card, our merchant bank will mark your payment or refund your credit/debit card account in the name of Weapon Mania. Please scrutinize your credit card bill carefully for this name and the amount of your purchase. Refunds usually appear on the credit card statement in the credit card cycle that begins after your order has been placed with us, or the one thereafter. That means if you place an order in January, your refund will likely appear in your credit card statement in February or March.

Sale Items
Please note that items marked at a sale price on the site are considered a FINAL sale.

Cancellation Policy:
Any order may be canceled at any time if the order has not been shipped. Payment will be refunded or you may request a store credit. If an order has been shipped, please refer to the return policy.

"No Tolerance" Fraud Policy

In an effort to protect our customers and aid the FBI in Cyber Crime Prevention, we have developed a sophisticated and powerful ANTI-FRAUD PROGRAM. Our program utilizes the latest in anti-fraud profiling technology.

Information received - voluntarily and involuntarily - during fraudulent or suspicious credit card activity is tracked and stored in our database. Geographical, habitual, and other profile information is then analyzed by sophisticated software in a multitude of ways.

The information processed which relates to fraudulent activity is used to prevent further criminal acts as well as aid authorities in the apprehension of criminals.